Venue Info
Access Requirements
Contact
The venue does not currently have a public phone line and all enquiries are dealt with by email.
For accessibility queries, please contact access@thehallswolverhampton.co.uk
For all other enquiries, please contact boxoffice@thehallswolverhampton.co.uk
Please note: The box office opens for in person enquiries when doors open on the day of the event.
Venue Description - Civic
University of Wolverhampton at The Halls aim to ensure that everyone is able to access events at our venue. We also welcome feedback from customers on how we can improve where possible as well.
There is step free access to the ground floor of the venue, where the stalls seating / standing area is located. From there, both the circle and balcony levels are accessible by lift.
An accessible entrance is available for those who require a step free entrance.
Each level has dedicated bar and toilets.
All stalls areas are step free.
Lift access to the Circle and Balcony levels is then followed by step free access as follows;
Balcony (Level 3) Seats 1-32 and 70-101
- Row A 9 steps down with handrail
- Row B 7 steps down with handrail and 2 steps up to seats (9 total)
- Row C step free
Balcony (Level 3) Seats 33-69
- Row A 9 steps with handrail
- Row B 6 steps
- Row C 4 steps
- Row D 2 steps
- Row E step free
- Row F 2 steps
Circle (Level 2) Seats 1 - 38 and 80 – 115
- Row A 8 steps
- Row B 6 steps
- Row C 4 steps
- Row D 2 steps
- Row E all seats step free
Circle (Level 2) Seats 37 – 70
- Row A 10 steps
- Row B 8 steps
- Row C 6 steps
- Row D 4 steps
- Row E 2 steps
- Row F – all seats step free
- Row G 2 steps
The venue has a changing places on level 2, accessible from all levels in both rooms, which is accessed by request via the nearest Steward.
Venue Description - Wulfrun
There is step free access to the ground floor of the venue, where the stalls seating / standing area is located. From there, the balcony level is accessible by lift. The balcony has dedicated bar and toilets.
All stalls areas are step free.
Lift access to the balcony is then followed by access as follows;
Row A – 17 steps
Row B – 14 steps
Row C – 11 steps
Row D – 8 steps
Row E – 5 steps
Row F – Step free access
Please note that our balconies do not have handrails on the steps.
The venue has a changing places on level 2, accessible from all levels in both rooms, which is accessed by request via the nearest Steward.
Nimbus Access Card
We're happy to announce that we've collaborated with Nimbus Disability and the Access Card to provide simpler online booking for accessible tickets. Please find some helpful resources below:
Wheelchair Access
For more information on how to book Accessible tickets, click here.
Accessible tickets can be purchased online via AXS - for each show there will be an accessible bookings link via AXS for you to book your wheelchair access. Please note that the wheelchair ticket does not have a seat, if you book this ticket and you don’t require wheelchair access there will be no seat for the customer with a wheelchair ticket. When purchasing you need to add 1 wheelchair and 1 companion ticket to complete the order. Any bookings that have selected 2 free companion tickets to avoid paying will be cancelled and released.
Circle wheelchair access has 2 Accessible Viewing Areas (AVA’s) on either side of the Circle. There is a standing area next to the wheelchair access on this level if you have more friends and family you want to be with, however we do not hold these tickets off sale, and they are available online via AXS only.
Balcony wheelchair access has 1 seat next to the wheelchair and companion tickets.
Please note that complimentary PA ticket refunds are only available before the event takes place and cannot be processed once the show has passed. We are also not able to refund companion tickets if purchased through fan-to-fan resale.
Venue opening times
The door times are different depending on the event – please check the event listing on this website for accurate door times.
Ambulant Bookings
For more information on how to book Accessible tickets, click here.
Visually Impaired
We are currently working on offering a better booking system for visually impaired customers as we are aware the ambulant booking system may not be suitable for screen readers. If that is the case please contact boxoffice@thehallswolverhampton.co.uk for further assistance.
Hidden Disabilities Sunflower Scheme
For those with hidden disabilities, the Sunflower lanyard is a discreet way of letting staff know that you may need extra assistance – our staff are trained to recognise the Sunflower and may ask if they can provide any additional help.
Blue Badge Parking
The venue does not have a car park, but nearby parking options can be found HERE.
