Accessibility

If you would like to book accessible tickets for any of the events below that went on sale before we introduced the Nimbus Access Card booking system, please contact access@thehallswolverhampton.co.uk and our team will be happy to assist you.

For these events, ambulant accessible tickets must be booked via our Access team. Wheelchair spaces and associated tickets can still be booked online.

Please visit our Nimbus Access Card page to find out how to apply for an Access Card.

The venue no longer carries out evidence checks for accessible bookings. If you require a free companion ticket, this can now be booked online at the same time as your own ticket by using a valid Nimbus Access Card.

We are no longer able to refund companion tickets that have already been purchased. If you are eligible for a free companion ticket, it must be selected and booked online during the initial booking process.

Please see our How to Book page for step-by-step guidance.

University of Wolverhampton at The Halls aim to ensure that everyone is able to access events at our venue. We also welcome feedback from customers on how we can improve where possible as well.

There is step free access to the ground floor of the venue, where the stalls seating / standing area is located. From there, both the circle and balcony levels are accessible by lift.

An accessible entrance is available for those who require a step free entrance.

Each level has dedicated bar and toilets.

All stalls areas are step free.

Lift access to the Circle and Balcony levels is then followed by step free access as follows;

Balcony (Level 3) Seats 1-32 and 70-101

Row A 9 steps down with handrail

Row B 7 steps down with handrail and 2 steps up to seats (9 total)

Row C step free

Balcony (Level 3) Seats 33-69

Row A 9 steps with handrail

Row B 6 steps

Row C 4 steps

Row D 2 steps

Row E step free

Row F 2 steps

Circle (Level 2) Seats 1 - 38 and 80 – 115

Row A 8 steps

Row B 6 steps

Row C 4 steps

Row D 2 steps

Row E all seats step free

Circle (Level 2) Seats 37 – 70

Row A 10 steps

Row B 8 steps

Row C 6 steps

Row D 4 steps

Row E 2 steps

Row F – all seats step free

Row G 2 steps

The venue has a changing places on level 2, accessible from all levels in both rooms, which is accessed by request via the nearest Steward.

There is step free access to the ground floor of the venue, where the stalls seating / standing area is located. From there, the balcony level is accessible by lift. The balcony has dedicated bar and toilets.

All stalls areas are step free.

Lift access to the balcony is then followed by access as follows;

Row A – 17 steps

Row B – 14 steps

Row C – 11 steps

Row D – 8 steps

Row E – 5 steps

Row F – Step free access

Please note that our balconies do not have handrails on the steps.

The venue has a changing place on level 2, accessible from all levels in both rooms, which is accessed by request via the nearest Steward.

Circle wheelchair access has 2 Accessible Viewing Areas (AVA’s) on either side of the Circle. There is a standing area next to the wheelchair access on this level if you have more friends and family you want to be with, however we do not hold these tickets off sale, and they are available online via AXS only.

Balcony wheelchair access has 1 seat next to the wheelchair and companion tickets.
 

The door times are different depending on the event – please check the event listing on this website for accurate door times.

Please see venue descriptions above for details on lift access, steps and toilets.

For events where the stalls are listed as stalls standing – please note there are no seats in the stalls at these events. Walking aids are currently permitted into the stalls standing; however, this policy may change in the future so please check back if you plan on attending any other shows in case this changes. For shows that are on sale now they will be permitted to, and this will not change.

If booking online is not possible please call AXS directly on 0344 581 0808 to book tickets or contact the venue direct access@thehallswolverhampton.co.uk for further assistance.

For those with hidden disabilities, the Sunflower lanyard is a discreet way of letting staff know that you may need extra assistance – our staff are trained to recognise the Sunflower and may ask if they can provide any additional help.

The venue does not have a car park, but nearby parking options can be found HERE.

For accessibility queries, please contact access@thehallswolverhampton.co.uk

For all other enquiries, please contact boxoffice@thehallswolverhampton.co.uk

Please note: The box office opens for in person enquiries when doors open on the day of the event.