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FAQs

Getting Here

The Halls Wolverhampton is on North Street, Wolverhampton WV1 1RD. More information can be found here.

Food and Drink

The Halls Wolverhampton has multiple bars selling alcohol, soft drinks and snacks as well as a few hot food items. To see a full range of our options, click here.

Age Restriction

Standard age restriction: Under 14's must be seated and to be accompanied by adult over 18. Children under 3 years not permitted. Specific shows my vary, please check your ticket.

When should I arrive for my event?

Performance times and support acts can change. Sometimes even on the day of the show. Give yourself plenty of time to get in and find your seat. If your ticket only shows one time, it’s usually the time the doors open.

Bag Restrictions and Prohibited Items

Only one bag is allowed per person. All persons and bags will be subject to search on entry. Please consider whether you need to bring a bag. We do not allow large bags into The Halls for security reasons. If you do need to bring a bag, an A4 size bag (297mm x 210mm x 210mm) is permitted.

Items prohibited from The Halls include:

No Food or Drinks*,Glass, Umbrellas, Professional Cameras, Selfie Sticks ,Glow Sticks, Illegal Substances/Items, Perfumes/Aerosols, Bags over A4, Laptops/Tablets, and/or Weapons.

Smoking and the use of electronic cigarettes are strictly forbidden inside The Halls. Anyone found with illegal substances will be refused entry and/or ejected from the venue. Amnesty bins will be in use. All shows operate on a no readmission policy.

There is a cloakroom available in The Civic Hall on standing shows. However during all seated shows and Wulfrun Shows, there will no cloackroom running, so you must keep all items you bring with you on your person.

*Except for medical conditions

Can I bring my camera?

Yes. But it can’t be a professional camera.

Do you have a dress code?

There’s no dress code for most events.

What time do the doors open?

The time will be on your ticket.

What should I do if I have a problem at an event?

Whatever the issue, talk to a member of staff. We want you to have a great time at the event, so come and see us. We may be able to sort something. It’s hard for us to do that after the event.

Can I stand up and dance?

If you have purchased a seat in the Circle or Balcony you must remain seated at all times to ensure the enjoyment of others around you who may not be able to stand.

You are only permitted to stand with tickets purchased in stalls and circle standing.

Please don’t stand on seats, in walkways, stairways, gangways or aisles. And please don’t climb, crowd surf or mosh.

If asked to sit down by a member of the venue team, please do so. Failure to do so could result in ejection.

Where are my tickets?

Please contact the ticket agent you purchased with, as they will need to advise on any ticket delivery questions.

Can I cancel, exchange or add tickets?

Unfortunately, we are unable to cancel, refund, exchange or add more tickets once an order has been placed.

Before you buy your tickets, please make sure you’ve checked all event info and are happy with our terms and conditions of sale.

Why are the tickets I want currently showing as ‘unavailable’?

If an event, price level or ticket type shows up as “currently not available” then all tickets we have in that tier have either been sold or held in other shopping baskets while customers complete their purchase.

However, we make every effort to obtain additional event tickets, so please check our website and social media channels regularly for any updates.

Why hasn’t my payment worked?

Your payment may fail for a number of reasons. Please check that you have used the correct billing address for your card and that you have correctly entered all details, including the card number, expiry date and security code.

Why do you charge per ticket booking fees?

We enable customers to buy tickets at any time without the need to spend time and money travelling to the box office. The booking fee charged per ticket pays for the technology infrastructure, distribution network, telephone lines, labour and other costs associated with arranging and managing ticket inventory and servicing a ticket transaction.

What happens if my event is cancelled, rescheduled or postponed?

As soon as we’ve heard about a show cancellation or reschedule from the promoter, your point of purchase will send an email out to all ticket holders who purchased with us with further information. If a show has been postponed, they may advise you to sit tight and hang onto your tickets as they’re often valid for the new date once announced.

If you don’t see an email, please check your spam folder – it may have been mistakenly filtered by your email provider.

What are the Terms and Conditions of sale?

All orders placed with us are subject to our standard terms and conditions of sale.

Please make sure you’ve checked these before you make your purchase, as we’re unable to cancel, refund, exchange or add more tickets once an order has been placed. In some instances the promoter will set additional terms and conditions, which will be displayed at the top of the event page if applicable.

Purchasing Tickets

Our official ticketing partner is AXS. All events at The Halls can be purchased via the below link: https://www.axs.com/uk/series/16292/events-at-the-halls-wolverhampton-tickets?skin=thehallswolverhampton

To sign up for venue news and access to venue presale tickets (available on most shows), please go to the below link: https://www.thehallswolverhampton.co.uk/

Venue pre-sales usually start 24 hours before general onsale, but can differ event to event. You must sign up for venue pre-sale no later than 24 hours before it is due to begin. If you missed signing up in time, we cannot send you a presale link so please wait to buy tickets in the general sale via AXS.

Wheelchair Access

This can be purchased online via AXS - for each show there will be an accessible bookings link via AXS for you to book your wheelchair access. Please note that the wheelchair ticket does not have a seat, if you book this ticket and you don’t require wheelchair access there will be no seat for the customer with a wheelchair ticket. When purchasing you need to add 1 wheelchair and 1 companion ticket to complete the order. Any bookings that have selected 2 free companion tickets to avoid paying will be cancelled and released.

If you would like to purchase more seats with your wheelchair access booking as you are coming with extra friends or family, this is possible however its just not possible at this current stage to do so online. If the show in question is going on sale this week, we hold the below seats off sale to add to orders if requested. Please purchase your wheelchair access booking following the above guide and contact us with your order number as soon as you have purchased so we can arrange the seats next to you to be added to your order. Its important you contact straight away as these seats do get released if we haven’t had any requests.

Circle wheelchair access has 2 seats next to the wheelchair and companion tickets. 1 of these seats is potentially restricted view due to a pillar. There is a standing area behind the wheelchair access on this level if you have more friends and family you want to be with, however we do not hold these tickets off sale and they are available online via AXS only.

Balcony wheelchair access has 1 seat next to the wheelchair and companion tickets.

Ambulant Bookings

We are happy to offer companion tickets to anyone that requires them. Currently we ask that you book where you would like to sit or stand online via our partnered ticket agent AXS, then contact us with the order number to arrange a refund for your companion ticket.

All levels are step free access, stalls is ground floor and the circle/balcony are accessible via lifts. Seats in the circle, row E is step free, seats in rows D down to A require you to access them via steps which are 2 per row. Seats in the balcony require at least 2 steps to access.

For events where the stalls are listed as stalls standing – please note there are no seats in the stalls at these events. Walking aids are currently permitted into the stalls standing, however this policy may change in the future so please check back if you plan on attending any other shows in case this changes. For shows that are on sale now they will be permitted to and this will not change.

For any accessible booking, a member of the venue team will be in touch before the show to check evidence of disability for the companion ticket. Please do not send anything to us until you hear back from us asking for this evidence.

Post Purchase

We are unable to update any booking details, including changes to email addresses. Please contact your point of purchase if you require any assistance after booking. If this was via our ticketing partner AXS please follow the below link: https://support.axs.com/hc/en-gb/categories/360002157134-Contact-Us

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